Leveraging CRM and New Devices: Improve Lead Conversion and Create the Ultimate Customer Experience May 31, 2 p.m. EDT Using technology to improve the customer sales experience, better reflect the OEM brand, increase lead conversion rates, reduce conversion times and provide end-to-end visibility and ROI measurement for sales and marketing campaigns. Cost: FREE 5 Secrets to a Successful BDC June 5, 2 p.m. EDT Join DMEautomotive VBDC Director Wendy Woodard in a discussion surrounding the sizable impact to your bottom line that missing even just 3 service calls a day can make. Cost: FREE IBM's Institute for Business Value: 2012 CEO Study June 27, 2 p.m. EDT IBM's CEO Study will provide unique leadership insight including automotive industry-specific perspectives on the strategic issues facing automotive organizations of all sizes. Cost: FREE F&I WEEK: The Leading F&I Event of The Year! JUNE 19-21, The 2nd Annual F&I Week is designed to help you maximize F&I operations and profits, and increase customer satisfaction through live educational webinars, real time Q&A, and networking opportunities. All from the convenience of your desk! Cost: FREE Invent the Future: Transparency & Integration July 12, 2 p.m. EDT Technology is driving more transparency throughout the automotive industry, among manufacturers, dealers and consumers. Learn how this can be beneficial to both OEMs and dealers. Cost: FREE
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