| | DAILY NEWSLETTER | August 27, 2012 | 
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|   |       | WEBINARS | MARKETPLACE | JOB LISTINGS |        | Hello, how may I help you today? – The Power of Live Chat
 September 11, 2 p.m. EDT
 Last year, General Motors took live chat expert Todd Smith on a cross-country speaking tour to show what passion for e-commerce is all about. In his concise 30-minute presentation, Todd will spell out what you can do to join the innovative dealers who have learned to convert shoppers on their websites into shoppers in their showrooms using the power of live chat. Cost: $69
 New Research in Best Practices for Increasing Customer-Pay Service Dollars
 September 18, 2 p.m. EDT
 Increasing coveted customer-pay service revenue is critical to the success of your dealership. But what's the best way to make it happen? What does this all mean for your dealership? Learn best practices for driving customer pay service revenue through “bread-and-butter” services like break, tire and battery sales, and techniques to use to attract customer whose need these services. Cost: FREE
 Global Technology Outlook - Shaping Up Innovation
 September 25, 11 a.m. EDT
 The Global Technology Outlook (GTO) is an annual study conducted by IBM Research to investigate the future of information technology. Attend to learn the current global and automotive technology trends, and high impact disruptive technologies that will lead to game-changing products and services over the next decade. Plus, find out where cyber security is headed in the automotive industry. Cost: FREE
 
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