| | | SPECIAL REPORT VIDEO | June 14, 2012 |
| | | Mark Reuss rethinks GM's ways in pursuit of loyal customers
|  | Mark Reuss is putting GM's money behind his quest to become No. 1 in customer service: Employee bonuses are now based in part on how well the automaker retains customers. Along the way, the president of GM North America is questioning the value of 'perfect' parts and resisting rich sales incentives, even if it means losing market share.
>> Watch the video | |
|
| | Copyright © Automotive News Designed by Templatesbox.com | Automotive News is located at 1155 Gratiot Ave., Detroit, Michigan, 48207
If you wish to cancel your subscription to this newsletter click here |
|
No comments:
Post a Comment