| | | SPECIAL REPORT VIDEO | June 29, 2012 |
| | | Dealer Dick Mullen at 75: 'We don't play games' with customers
|  | Long Island Chrysler dealer Dick Mullen, 75, has survived the automaker's near-death experiences by maintaining generations of loyal customers. That means offering his home phone number to buyers who might have a problem after the sale. Mullen takes issue with stores that put shoppers in a 'rubber room' when closing a deal. And he scoffs at factory-directed renovation programs, saying 'people don't give a damn' about showrooms as long as their car runs right.
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